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FAQ's

Frequently Asked Questions........Frequently Asked Questions........Frequently Asked Questions........

THE ENGLISH ROBIN:  WHERE YOUR ONLINE SHOPPING EXPERIENCE IS A SAFE ONE!

We understand that lately more than ever, security is a big question when shopping online or doing business with new dealers/stores...At The English Robin, be rest assured that we are 110% committed the safety and security of our customers and clients.  It is our goal that you will be completely satisfied with your shopping experience.  So if you have any questions or concerns, please do not hesitate to contact us (sarah@sarahmeadows.com).  In the meantime, please read our frequently asked questions below.

How long has The English Robin been in operation?

The grand opening of this website was on June 1, 2001, but I have had eBay experience since 1999 under the identification, englishrobin.  CHECK MY FEEDBACK!!! 

Where is The English Robin located?  Is it an actual store?

This site is operated in Bedford, Va..  This is an online store only.

What is the story behind The English Robin?

Read all about it on the "About Us" page.  This website was created as a means for financing my education!  I am dispersing pieces of my many collections as well as offering you a wide variety of my original artwork and handicrafts! For more of my artwork, please visit my sister site, www.sarahmeadows.com

Privacy Policy?

We will not sell your e-mail address or identity to outsiders.  Credit card payments online through PayPal are secure.  Neither I nor others will see your card number. (See payment information below)

Item availability?

Many of my items for sale are the only ones available (namely the collectibles).   The exception to this would be my artwork, such as pins, prints, reproductions, etc.

However, I will notify you of the item's availability if you inquire and plan on making a purchase.  I will also post notices along with each item (item with quantity of 1) such as "On Hold" or "Sold" so as to avoid confusion.

How do I make an order?

I have an order form that you can print out and mail in if you plan on sending payment by snail mail.  If you are using a PC, right-click on that page and select your browser's print option.

Before you pay, please e-mail me with the description/title of the item/s you wish to purchase, along with your shipping address.  This way, I can calculate USPS Priority Mail shipping rates based on your package's weight and your location.

I will check for your item's availability.  I will then e-mail you with your total costs, including shipping & handling.  I will also give you a unique customer order # to distinguish your order from the others.  You will in turn, make reference to this number on your order form/payment.

Types of payment accepted?

I accept personal checks, money orders, and online credit card payments.  Personal checks must clear my back before I can ship.  M.O.'s and online payments get immediate shipping.

I accept online payments from www.paypal.com.  It is a free, secure website, and neither I nor other outside sources will see your credit card number.  I'm PayPal Verified

If you pay by check or money order, please make payment to Sarah Meadows   (524 Longwood Ave.  Bedford, VA  24523).

Is there a sales tax?

As of Sept. 2004, Virginia residents must pay 5% sales tax.

Do you ship internationally?

Yes.  But customers outside the United States, MUST use online payments (PayPal). PLEASE CLICK OUR LINK WITH CURRENCY CONVERSION INFORMATION!!!

What is your return policy?

At The English Robin, all sales are final.  I have described each item as accurately as possible.  If there are any flaws on the item, the description will say so.  I will HIGHLY RECOMMEND that you have your order insured by the USPS.  This is optional, and it does cost a slight amount, but the security of getting a full monetary refund if your order is damaged in transit is worth it!  All items are packaged very carefully to ensure a safe journey.

If it's any consolation to you, out of my years of selling on eBay, I've never had anything break in the mail.

I hope this has helped!  Please enjoy your visit to The English Robin!

E-mail sarah@sarahmeadows.com

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